Frequently asked questions
When will I receive my order?
Most orders are processed within 1–4 business days. After processing, delivery usually takes 4–15 business days, depending on your location and the shipping method selected.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package directly on our website or on the carrier’s tracking page.
Do you ship internationally?
Yes, we ship to most countries. Shipping times and fees may vary depending on your location.
What is your return policy?
We accept returns within 30 days after delivery if the item is unused and in its original packaging. To start a return, please contact our support team at [support@neyooo.com]
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us immediately with photos of the issue. We’ll gladly send you a replacement or issue a refund.